S McGeady: What is that? The email I got when I bought it? It's in my Adobe ID account. Shivendra Singh : No help with these numbers. S McGeady: Box bottom says PN 65074576 and then the number '' Will post photo in a sec. S McGeady: I do have the box the CS5 came in, but not the disks, so I have the hologram barcode on the bottom. Shivendra Singh : Please come with the proof of purchase of the product and then we will escalate the case to our seniors. S McGeady: I no longer can find the original disks, so I don't know what the separate Acrobat 9 Pro serial is, and it's not in the Products section of my Adobe ID account.

Shivendra Singh : Did you get the separate serial? Shivendra Singh : Then you must have had the separate serial for the same. Shivendra Singh : Okay, that is quite helpful. In CS5.5, the Acrobat installation process is incorporated into the installer.)' S McGeady: Look here: - '(Only in CS5 is Acrobat 9 installed with a separate serial number and installation media. It does NOT include Acro 9 or any Acrobat. S McGeady: I downloaded it and ran the installer. There you can see the product list CS5 master collection includes. Shivendra Singh : Okay, please check the link I have sent you. S McGeady: That is the only Acrobat 9 Pro download on Adobe's site. S McGeady: It was a separate disk in the original install, I remember. S McGeady: Acrobat 9 IS NOT IN THE CS5 DOWNLOAD! I need to know how to get Acrobat 9 running again with my CS5 serial!!!!!!!!!!!!!!!!!!! S McGeady: YES! I've waited over an hour. Shivendra Singh : You need to download the Adobe Creative Suite Master Collection, CS5 and then install the Acrobat Pro 9.0 from the download and hence then use the CS5 serial number. Shivendra Singh : I have ?enter what you have completed? Is there anything else I can help you with?

S McGeady: Well, what is the right one? That's exactly what it says on the box. S McGeady: It's not in the regular CS5 download. S McGeady: File name is AcroPro90_efg.exe Shivendra Singh : Please help me with the download link you have downloaded it from. S McGeady: I downloaded Acrobat 9 Pro from Adobe website, as it says on box. Shivendra Singh : May be you have downloaded the wrong version or may have downloaded the stand alon product. S McGeady: So why won't it accept the CS5 serial number? Shivendra Singh : Where did you download the product from? Shivendra Singh : Yes, it contains Adobe® Acrobat® 9.3 Professional. I have the box here and it says it on the lable. S McGeady: I'm not asking about Acrobat X, but Acrobat 9 Pro. Shivendra Singh : Please read the product list from the above link. Shivendra Singh : Adobe Creative Suite Master Collection, doesn't contain Acrobat X. S McGeady: Straight from 'Registered Products' page on my Adobe ID account S McGeady: Adobe Creative Suite Master Collection CS5 Win May 22, 2010 Shivendra Singh : Please help me with the serial number. S McGeady: Need to get Acrobat 9 Pro serial number - I have 2010 CS5 Master Collection (box and online registration serial number in my account), but no serial for Acrobat. Shivendra Singh : Hello! Welcome to Adobe Customer Service. Info: You are now chatting with Shivendra Singh. Customer Support is of no help in getting serial numbers, even when you register the product with Adobe on purchase. Bottom line: KEEP YOUR DISKS! And/or your original invoice, unless you want to replace the product. I just spent nearly 3 hours - over an hour waiting for someone to come online, and two hours of frustrating non-help. Serial number and activation chat support (non-CC)Īdobe Chat Support is a cruel joke. If it fails to connect try using a different browser. Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. Because it is an older version there is a chance they will not assist you - I can't tell these days what they do and do not support nor whether it is a flip of a coin decision for them.įor the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option. If you're lucky they might even help you out with the serial number you need. You can check with chat support when they are back manning their stations after the weekend and see if they can tell you what you purchased. It is also possible it is not available for you to see, but an employee might be able to. Depending on who you purchased the software from and/or if you registered it when you first installed it, it is possible the information you need is available in your account online. If you purchased the suite as a download then there would be no disc containing Acrobat, so the link you offered involving a separate install would not apply to you. Your additional info does clear your situation up a bit but does not change much.

Adobe acrobat pro suite